Client focus

We continuously share our knowledge and expertise in working with you and your suppliers in assessing existing arrangements and service levels to ensure they are both fit for purpose and provide value for money, ultimately aiming to achieve a range of the following 5 key goals

  • Best practice solutions from suppliers – Agreed specifications bespoke to the client needs.
  • Supplier rational – Establishing items of work which would be best placed within the business
  • Bespoke SLA – SLA which match the client’s needs and not the common industry levels
  • Cost savings by working on various procurement techniques to gain savings
  • Performance monitoring – Monitoring supplier’s performance to ensure the service level declared match the actual performance.